At Guild Care we value your thoughts on our services and we are always looking at ways to improve our service or to congratulate a home or member of staff.
Our Residents’ Charter explains how we work in partnership with residents and their relatives, and the expectations that residents and families should have of us. The charter was developed through consultation with residents, relatives and staff.
The Charter reflects the wishes of our residents including lifestyle, food and catering, financial matters, care, interests and activities. It explains how people can make their views known through Comment Cards or the Talkback Form available in each home. Our Residents' Charter can be downloaded here.
Guild Care Residents' Charter (3203 KB)
If you wish to contact Janet Thompson, Customer Services Officer please ring 01903 528600, email your enquiry here...
or write to: Guild Care, Methold House, North Street, Worthing BN11 1DU.
We respect your right to remain anonymous but if you chose to omit your details, please be assured we will investigate your concerns but will be unable to send you a personal response.