Job role: Information,Advice and Guidance Co-Ordinator

Location: Community Services, Worthing

Salary: £26,927 pro rata Hours of Work: 30-35 hours per week

Job requirements

• Understanding of the issues affecting older people, people living with dementia and people with learning disabilities, and their carers.

• Understanding of services available locally and nationally from statutory, voluntary and private providers, to support older people, people living with dementia and people with learning disabilities, and their carers.

• Experience of providing information, advice and guidance to vulnerable people and their families/carers using a range of different methods (EG phone, email, face to face etc)

• Ability to research for solutions to problems identified by people contacting the Information, Advice and Guidance Service

• Ability to plan, record, organise and delegate work appropriately and the ability to set and work to clear targets.

• Excellent interpersonal and verbal communication skills, including an ability to talk to a range of different people, including people who use our services, relatives, staff, senior managers, Trustees and other professionals.

• Excellent written communication skills for communication with funders, staff, volunteers, service users, service providers.

• IT Literacy skills and an ability to use MS Office

• Ability to use Charity Log or similar database to establish, maintain and update record keeping systems.

• Willingness to acquire and maintain relevant qualifications and skills for the role.

• Ability to set appropriate standards of behaviour and act as a positive role model and ambassador for Guild Care

• Satisfactory DBS check


• Ability to implement Quality Assurance systems and procedures.

• Experience of working in the voluntary sector

• Experience of working with vulnerable people and/or carers in a paid, voluntary or personal capacity

• Knowledge of the statutory UK framework of benefits and pensions for individuals and financial support available from charities.

• Experience of managing or supervising a small team of staff or volunteers

• Experience of supervising, inducting, supporting and training a small team of staff.

• Experience of developing or changing service models Why work for Guild Care? Our benefits, your career and who we are….

Career Pathway

At Guild Care, we are passionate about career progression for all our employees, we have developed clear learning pathways for all our job roles at Guild Care. We take everyone’s career goals seriously, whether you want to be an amazing Care Assistant or our next Director of Care. We’re proud that the average length of service for our care home senior management team is 17 years- many of whom started as Care Assistants and followed our career pathways.


Our Amazing Benefits at Guild Care…..

  • Working for a local charity that has supported the community since 1933
  • Welcome to Guild Care bonus (for eligible roles)- Up to £1000 for Registered Nurses and up to £1000 for Care, Home Care and Day Services Support Staff
  • Refer a friend scheme- you could earn £500 for recommending a friend to Guild Care
  • Buddy Incentive- you could receive up to £125 to support our new recruits in role, promoting a supportive and friendly environment for our newcomers (Care Services only)
  • Competitive salaries
  • 20-25 days holiday
  • Pension scheme
  • Sick pay
  • Flexible shift patterns
  • Free DBS check
  • Excellent learning and development opportunities and clear defined care career pathway
  • Supportive colleagues
  • Job satisfaction
  • Local offers for Guild Care staff
  • Being part of a values- led organisation


Get in touch

If you would like to find out more about the role our Recruitment Team is always happy to help answer any questions you may have. For an informal chat please call 01903 863154.

How to apply

Please complete the short application form

Alternatively, email your CV or interest to us at [email protected] or call 01903 863154.

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