IT Support Technician



Head Office, Methold House, Worthing


£26,101 per annum

Hours of Work

35 hours per week

Closing date

TBC, applications will be shortlisted upon receipt prior to this date, Apply as soon as possible

Proposed interview date/s (if known)




The role

We are looking to appoint an IT Support Technician to provide support to our staff, volunteers, and Trustees across all of Guild Care’s sites.

Your responsibilities will include:

  • Providing 1st/2nd line support, ensuring all issues are resolved or escalated in a timely fashion.
  • Setup, configure and maintain all equipment and user accounts.
  • Ensure all details are kept up to date in the Asset database and documentation
  • Provide one-to-one and group-based training sessions to allow staff to be more self-sufficient
  • Identify and remedy on-going and potential issues, escalating where necessary.


Who you are?

 You will have experience of working in an IT Support role with:

  • The ability to communicate professionally, clearly and convey complex technical information to non-technical staff
  • Excellent organisational and time management skills and be able to manage your own workload efficiently and effectively.
  • Have a full driver’s licence and own car to allow travel between Guild Care’s sites.
  • Knowledge of Microsoft technologies such as Active Directory, Microsoft 365, and Teams.
  • Ability to setup, configure and troubleshoot networks (experience with Cisco and Meraki equipment beneficial)
  • Strong problem-solving skills


Whilst this job is mainly based on office hours it is essential that you can work evening and weekends, sometimes with little advanced notice to carry out work to minimise downtime.


Why work for Guild Care? Our benefits, your career and who we are….


Career Pathway


At Guild Care, we are passionate about career progression for all our employees, we have developed clear learning pathways for all our job roles at Guild Care. We take everyone’s career goals seriously, whether you want to be an amazing Care Assistant or our next Director of Care. We’re proud that the average length of service for our care home senior management team is 17 years- many of whom started as Care Assistants and followed our career pathways.


Our Amazing Benefits at Guild Care…..

  • Working for a local charity that has supported the community since 1933
  • Welcome to Guild Care bonus (for eligible roles)- Up to £1000 for Registered Nurses and up to £1000 for Care, Home Care and Day Services Support Staff
  • Refer a friend scheme- you could earn £500 for recommending a friend to Guild Care
  • Buddy Incentive- you could receive up to £125 to support our new recruits in role, promoting a supportive and friendly environment for our newcomers (Care Services only)
  • Competitive salaries
  • 25 days holiday
  • Pension scheme
  • Sick pay
  • Flexible shift patterns
  • Free DBS check
  • Excellent learning and development opportunities and clear defined care career pathway
  • Supportive colleagues
  • Job satisfaction
  • Local offers for Guild Care staff
  • Being part of a values- led organisation


Get in touch

 For further information please email [email protected] or call our Recruitment Team on 01903 863154.

How to apply

Please complete the short application form

We reserve the right to close the vacancy upon successful selection of candidates, please apply as soon as possible to avoid disappointment.