Below you will find answers to frequently asked questions.

Question 1: When should I stay at home?

If you have symptoms of a temperature of 37.8 or above or a new continuous cough, then please inform your manager immediately and in agreement self-isolate for 7 days and if you feel better then you can return to work.

If you live with other people, and they show symptoms you should stay at home for 14 days from the day the first person got the symptoms. If you have no symptoms you can then return to work.

If your  condition gets worse or your symptoms do not get better after 7 days, then please visit the 111.nhs.uk website.

Question 2: When should I phone 111?

Government advice is to visit 111.nhs.uk if your symptoms do not get better after 7 days or at any time your condition gets worse. You should only call 111 if you cannot get help online.

Question 3: If the UK is on lockdown and we are all put into self-isolation for a 14 day period what happens to my annual leave if I’d booked that time off, do I still have to use it or can I cancel it?

Please refer individual queries to your line manager who will advise you accordingly.

Question 4:  If the UK is on lockdown – will staff have to self-isolate in their workplace e.g. the care homes? Will the Home Care service keep running too?

We are following the advice of the Government and Public Health England, but we believe essential public health services such as our care homes and home care will remain running. Staff will be able to travel to and from their workplace. Currently we are not expecting staff to self-isolate in the care homes. We are though reviewing this daily and will update staff immediately if circumstances change.

Question 5: If I am redeployed to another service will I be expected to work outside of my contracted hours?

We’ll make every effort to ensure your redeployment is as similar to your usual contract, but we are facing an uncertain future and may call upon you to be flexible with hours, location and role.  We hope that we’ll be able to cover our critical services with staff who volunteer to be redeployed.

Question 6: If I am redeployed to another role, how will this be communicated to me?

This will be communicated to you via your line manager and HR. The staff surveys which have been completed will help inform us where people may get redeployed to, but if you have any concerns you should speak with your line manager.

Question 7:  If I have to self-isolate will I still get paid?

To ensure we are protecting our staff, family members, residents and service users, which is always our main priority and is central to our current planning and thinking, we are implementing temporary policy changes to our sick pay. This means that staff who don’t qualify or would only usually qualify for Statutory Sick Pay (SSP) and would not receive payment for the first three days will now receive sick pay for up to two weeks (10 days) at an equivalent rate of half their pay, including the first three days at the same rate. If you qualify for Company Sick pay, you will receive that and if you wouldn’t normally receive the first three days, we will pay you that at half your day rate (or SSP if it’s higher).

Bank Staff will be paid for shifts they had booked at half their day rate.

Question 8: If the schools and nurseries close, I’m worried as I have no-one to look after my kids.

We understand this will affect many members of staff. We hope that people can find alternative arrangements, if not then please discuss this with your line manager. Each person will be assessed on an individual basis.

Question 9: Everyone else is shutting their doors, why aren’t we?

We are reviewing the running of all our services daily. As a care home provider, we understand that some care homes have closed to visitors and our decision not to may be causing some anxiety. Guild Care continues to follow the guidance provided by the Government and Public Health England and will remain open to visitors until we are advised not to. We understand seeing friends and families has a positive impact on our residents’ lives and any period of prolonged closure is likely to affect their well-being.

Questions 10: I’m really worried about how this will impact on me personally?

We know this is a very anxious time for our staff. If you are feeling particularly worried about how this my affect you then please remember that you can access our free and confidential Employee Assistance Programme which can offer support by calling 0800 107 6147. It is open 24/7, 365 days a year.