Below you will find our most up to date updates regarding the coronavirus and our response to it. More information and further documents can be found here.

Update: 4th December 2020

As you will no doubt have seen in the news, access to care homes for visits is soon to be opened up, with testing for relatives to be introduced in the next few weeks.

This is fantastic news. We are actively reviewing how we can facilitate this testing and enable as many visitors as safely as possible.

You can read more here.

Update: 12th November 2020

As our country enters the second national lockdown, our priority to deliver quality care to those that need it remains unchanged.

Following the government’s latest announcement, we have implemented new measures to safely deliver services, fulfilling our duties to the local community amidst the coronavirus pandemic.

You can read more here.

Update: 3rd October 2020

At Guild Care, the safety and wellbeing of the people who work for us and those we care for and support is paramount. Whilst we’ve been making changes in all aspects of our charity in response to Covid-19, our priority of delivering quality care remains unchanged.

Following the Government’s announcement of a second national lockdown, Guild Care is having to take measures to ensure the safety of our staff and those we care for, and therefore can confirm how this will affect our services.

  • Care Homes – will continue to operate in line with Government guidance. We have adequate supplies of PPE and care home staff are tested on a weekly basis and residents monthly.
  • Home Care – remains running as normal for both domestic and personal care clients
  • Learning Disability Services - will run at a reduced capacity
  • Outreach – will continue to offer telephone and community support as required
  • Dementia Services – will operate virtually
  • Retail – unfortunately all our charity shops will be closed from Wednesday evening

We would like at this time to say thank you for your support and understanding and to ask that you continue to support us in the future in any way that you are able.

The Customer Service Team remain available 8.30am to 4pm, Monday to Friday; please do get in touch if you have any questions on how we can support you: [email protected] or call 01903 327327.

Update: 25th September 2020

We are already mindful of the challenges that our residents and their loved ones are facing during this time. We also understand that some of the visiting measures already introduced in our care homes have been hard to accept for some of our residents’ loved ones. However, now we need to make further visiting requests to support our homes in line with the guidance available to us.

The full policy can be found here.

Update: 1st September 2020

As lockdown measures are relaxed, our charity has started to reopen its day service buildings for adults with learning disabilities.

You can read more here.

Update: 5th August 2020

These are anxious times for everyone and making the decision to put a loved one into a care home is very difficult. However, we are safely accepting new admissions. We can provide safe admissions and outdoor visits due to our plentiful stock of PPE, continuous risk assessments, and the hard work of our incredible kind-hearted, professional care staff.

We have shared our Care Home Admissions Guide on our website.

This will be updated in line with any changes that are made.

Update: 22nd May 2020

We have introduced a ‘Coronavirus Risk Assessments’ page where you will be able to find up to date risk assessments for our care homes, charity shops and office space.

Update: 6th May 2020

We continue to follow Government and Public Health England guidelines, and are following strict infection controls throughout our care homes. Our staff are routinely wearing personal protective equipment (PPE) when providing care to our residents and in our home care service.

Update: 6th April 2020

We are still operating a number of services that are currently supporting around 1,000 vulnerable and social isolated people in Worthing.

Our three care homes are open and although they are closed to external visitors for now, we are admitting new residents.

We are continuing to provide assistance to local people living in the community through our home care service which provides personal care, domiciliary and personal shopping.

Our outreach and community transport team is also supporting people being discharged from hospital through our Home from Hospital Scheme.

And although our day centres are still closed we are still providing essential support and care to over 260 of our clients by phoning them regularly to check on their welfare, and essential needs like food and medication and to offer person-centred chat, as well as offering a shopping service through our home care team.

If you need any further assistance with any of the services that are still running do please contact our Customer Services Team on 01903 327327 or email here.

You can watch a video message from our CEO here.

Update: 26th March 2020

To date the advice we have taken means that our older people’s day services are all suspended and our centres for people living with dementia and children and adults with learning disabilities have closed. However, 1,000 of our most vulnerable service users are still being cared for in our three nursing homes, sheltered accommodation, Home Care and Outreach services.

Our care homes, which are home to some of the most vulnerable in our community are a priority and we have taken advice and closed these to all non-essential visitors. Systems are now in place to ensure residents can maintain as much contact with their families as possible.

Update: 22nd March 2020

Following Government guidance on increased social distancing Guild Care has taken the difficult decision to close all our charity shops with immediate effect. We would like to thank the public, our staff and volunteers for all the hard work and effort they have put in over the last few weeks to ensure that we have been able, up until this point, to continue to trade safely.

Guild Care supports some of the most vulnerable in our community and we are committed to maintaining as many of our services as we possibly can during these unprecedented times. We are only able to do the work we do, as a result of the support of our local community, particularly through your donations of both cash and goods to our charity shops.

As you can imagine the financial impact  of these closures is significant and in the longer term likely to impact on our ability to deliver services, however at this time we have to consider the health and wellbeing of our staff, volunteers, beneficiaries and shoppers over and above any financial loss.

We would like at this time to say thank you for your support and understanding and to ask that you continue to support us in the future in any way that you are able.  

Update: 20th March 2020

At Guild Care, the safety and wellbeing of the people who work for us and those we care for and support is of utmost importance to us. Given the evolving COVID-19 situation, we continue to listen to advice from the Government and Public Health England and are basing our response on the best interests of everyone that is in contact with one of our services.

In light of the most recent government advice, from today we can confirm that all our day services are closed for the forseeable future, aside from:

  • Care homes – are operating, but unfortunately are now not accepting visitors unless under exceptional circumstances, whereby you will have to speak directly to the relevant care home manager.
  • Home Care – remains running as normal.
  • Money Advice service – is by telephone only.
  • Outreach and Customer Services – will continue to offer telephone and community support as required.

To highlight some of the actions we are taking:

  • Methold House, our head office, is now closed to any visitors.
  • We are supporting staff to enable them to adhere to Government and PHE advice with regards to self-isolation.
  • Our Senior Management Team is meeting daily and is producing briefing notes for staff updating them on a regular basis.
  • Robust plans are in place as services are suspended and staff will be redeployed to ensure our key functions, such as our home care service and our nursing homes, remain operational.
  • Guild Care is aware of the long and short-term impact this situation could have on our staff and we are doing all we can to limit the personal impact this could have on our workforce.
  • Here you will find our FAQs.

We encourage everyone that comes into contact with a Guild Care service to help prevent the spread of COVID-19 and reduce the risk of infection by following Public Health England and government guidance. Information on the current recommendations is available on the NHS.UK website and the Public Health England blog.

For the latest updates on how COVID-19 affects Guild Care services, you can follow us on Facebook or Twitter. We will be in touch with all the people we support, as and when new advice and information changes Guild Care’s position.

The Customer Service Team remain available 8.30am to 4pm, Monday to Friday; please do get in touch if you have any questions or concerns: [email protected] or call 01903 327 327.

Thank you for your continued support.

Suzanne Millard

CEO, Guild Care