Across all sites


£9.90 per hour

Hours of Work

Bank hours across all sites (Methold House, Haviland House, Linfield House, Caer Gwent)



Closing Date

12pm Friday 1st  July 2022 - Applications will be shortlisted upon receipt


Our receptionists are one of the most visible members of the front office team, and are among the first people that visitors or those making phone calls to our services will communicate with. As such, you will play a key role in providing our residents, clients, and their families with the best possible customer service.


Our mission is to provide exceptional homes and services where people can live, love, and be loved where everyone feels like a part of our family. You will make such a difference to the lives of those we care for in this pivotal role. In order to provide kind, compassionate, and high-quality care to residents and visitors, we are looking for people with the appropriate values and motivations.


Job Requirements


  • Proven experience with excellent customer service and relationship building
  • Proven experience with handling sensitive information and ensuring confidentiality
  • Demonstrates appropriate interpersonal skills every day to communicate and interact with residents, their families, visitors and colleagues
  • Strong organisation skills, able to manage a diverse and busy workload
  • Strong Microsoft IT skills, including Excel and Word documents and working with databases
  • Able to deliver on deadlines, maintaining accuracy and attention to detail
  • Ability to use own initiative
  • The post holder must be able to provide a satisfactory Disclosure and Barring Service check


  • Previous Office experience
  • Previous Reception experience
  • Experience of working with older people/demonstrates awareness of Dementia
  • Passion for the work of Guild Care – providing support to frailer older people, people living with dementia and people living with learning disabilities
  •   Ability to demonstrate energy, enthusiasm and an unwavering commitment to the delivery of outstanding services
  • Extensive experience of building successful internal working relationships across departments in a charity, engaging a range of stakeholders.

How to apply

To apply for a position, click on the role this link to fill out a short application form.

Alternatively call the recruitment team on 01903 863154 alternatively email your CV or interest to us at [email protected] or call 01903 863154.