Haviland House


£18,018 per annum pro rata (£9.90 per hour)

Hours of Work

Weekends (14 hours per week,  Flexibility available to work either Saturday or Sunday or both 10am – 5pm Saturday & Sunday 10am – 5pm)



Closing Date

Applications will be shortlisted upon receipt

Our Receptionists are one of the most visible members of the front office team, and are among the first people that visitors or those making phone calls to our homes will communicate with. As such, you will play a key role in providing our residents and their families with the best possible customer service. The Receptionist will also work alongside the Homes Administrator, so will provide valuable administrative support in ensuring the smooth running of the Home.

Our mission is to provide exceptional homes where people can live, love, and be loved where everyone feels like a part of our family. You will make such a difference to the lives of those we care for in this pivotal role. In order to provide kind, compassionate, and high-quality care to residents and visitors, we are looking for people with the appropriate values and motivations.

Job Requirements


Proven experience with excellent customer service and relationship building

Proven experience with handling sensitive information and ensuring confidentiality

Demonstrates appropriate interpersonal skills every day to communicate and interact with residents, their families, visitors and colleagues

Strong organisation skills, able to manage a diverse and busy workload

Strong Microsoft IT skills, including Excel and Word documents and working with databases

Able to deliver on deadlines, maintaining accuracy and attention to detail

Ability to use own initiative

The post holder must be able to provide a satisfactory Disclosure and Barring Service check


Previous Office experience

Previous Reception experience

Experience of working with older people/demonstrates awareness of Dementia

Passion for the work of Guild Care – providing support to frailer older people, people living with dementia and people living with learning disabilities

Ability to demonstrate energy, enthusiasm and an unwavering commitment to the delivery of outstanding services

Extensive experience of building successful internal working relationships across departments in a charity, engaging a range of stakeholders.

Benefits of working at Guild Care

Job description

Get in touch

If you would like to find out more about the role our Recruitment Team is always happy to help answer any questions you may have. For an informal chat please call 01903 863154.

How to apply

Please complete the short application form

Alternatively, email your CV or interest to us at [email protected] or call 01903 863154.

We reserve the right to close the vacancy upon successful selection of candidates, please apply as soon as possible to avoid disappointment.

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