1st September 2021

One of our care homes has been praised by both residents and relatives for its safe and caring environment, “family atmosphere” and “good leadership” both during and following the coronavirus pandemic.  

In a bid to better understand how we can improve our care within the home post-Covid, residents and relatives at Caer Gwent residential home undertook separate surveys over the summer to share their views and experiences.  

Around three quarters of residents took part in their survey, with results showing an overall satisfaction score of 92 percent. Questions included; ‘Do you feel safe?’ and ‘Do you feel treated with dignity and respect?’  

Resident Steve Burtenshaw said: “It’s a lovely caring home. All the staff are kind and caring.” 

In the relatives’ survey, 100 percent of respondents also felt their loved ones were safe, well cared for and treated with dignity and respect, agreeing they were provided with peace of mind and reassurance due to the fact their loved one was living in Caer Gwent.  

One relative said: "My mum has been at Caer Gwent for a year now and the difference it’s made to all our lives to know that she is safe and happy. It has been a tough year for all, but the staff are always cheerful and positive, they are friendly to all the family and make us feel involved in mum’s care.

“It’s hard to know that your family member is in a home but I do feel that it’s a family atmosphere and I know that mum is very fond of all the staff. A good team is due to good leadership and it shows at Caer Gwent." 

Another added: "I cannot speak highly enough of the care and attention my mum receives at Caer Gwent. The staff and the wellbeing team go above and beyond with their kindness. Thank you." 

Clare Feest, Home Manager of Caer Gwent care home, said: “Since the beginning of the pandemic, our care team has worked hard to ensure not only the safety but also the wellbeing and independence of our residents. We are thrilled to receive such wonderful feedback from both them and their families in recognition of our ongoing hard work. Their support is vital to all we do and so the feeling is very much mutual. 

“We are consistently looking at ways in which we can improve and will continue to do so over the coming weeks and months to ensure we are always providing the highest standard of care to make sure our residents love every day.” 

Prospective customers of Caer Gwent who may be considering care for themselves or a loved-one, now or in the future, are invited to attend a free, no-obligation care planning and free financial assessment event at our home on Thursday, 23rd September. 

The day will include a meeting with the Registered Managers, a tour of the homes and a free financial assessment with Tom Scott, Independent Financial Adviser and Director at Worthing’s Care Advice Service. An earlier event will also be taking place at Haviland House on Thursday 16th September. 

For more information, please visit https://www.guildcare.org/ or call our Customer Service Team on 01903 327327.  

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