Care homes Paying for care Paying for care FAQ What type of funding do you accept? We accept the following funding options:• People paying for their own care (self-funded residents)• Residents eligible for a local authority contribution which would need to be topped up by a third party to meet our weekly fee• Continuing Health Care (CHC) – Some people with ongoing health needs may be entitled to some support from the Integrated Care Boards (ICBs). To be eligible, a continuing care health assessment must be conducted and is taken to a panel for discussion on whether the individual meets certain criteria. Will my fees change during my stay? Fees will be reviewed every year or sooner, if necessary, to cover inflation, other predictable cost increases or significant changes in policy. Our fully inclusive service means that your fees will not increase based on your changing care needs. Do I have to self-fund for a minimum period? We require a minimum of 2 years of self-funding. To ensure you meet the 2 years requirement, we work with an independent financial advisor to conduct a financial assessment with you. Do I need a guarantor? We may require someone to act as a guarantor on behalf of the resident. This is where the Contract is signed by someone other than the resident, their POA or Court Appointed Deputy. In most cases, this is only required if someone cannot cover the 2 years’ self-funding or there are exceptional circumstances. Are there any upfront payments? Residents are required to pay a deposit equal to 6 weeks’ fees prior to moving in. Can I bring my pet with me? Guild Care understands the important bond between humans and their pets. We review our pet policy in line with individual requirements. What additional charges will I incur? Services not included in the Weekly fee are charged separately. Such services may include, but are not limited to, the following:• additional hairdresser visits• physiotherapy• transport to appointments• toiletries and personal purchases• newspapers• 1 to 1 care (if required) If I have a complaint during my stay, what should I do? Guild Care welcomes feedback about its services. All feedback will be treated seriously, and complaints will always be investigated and responded to individually according to the circumstances and issues raised. Whenever possible any verbal complaint/concern or expression of dissatisfaction should be addressed as it arises by the staff or volunteer present and discussed with the supervisor in charge. If the complaint or concern cannot be dealt with informally, a formal complaint can be made to the manager, either verbally or in writing. If a complaint or concern cannot be dealt with adequately or if the complainant remains dissatisfied with the response, the matter can be referred to the Chief Executive who may ask a member of the Senior Leadership Team to investigate. Please view our Complaints, Concerns & Compliments policy here Please view our feedback guide here Please contact our Safety and Compliance Team on [email protected] Tel: 01903 528600 for more information Financial advisors West Sussex County Council: www.westsussex.gov.uk/carewise Care Advice Service: www.careadviceservice.co.uk General information Age UK: www.ageuk.org.uk West Sussex Connect to Support: www.connecttosupport.org Paying for Care: www.payingforcare.org For more information For more details on paying for care please contact our Customer Service Team on 01903 327327 or complete our online form.