Paying for Care FAQ

We’re here to help make paying for care clearer

We know that thinking about care home fees and funding can feel overwhelming. Whether you are planning ahead for yourself or supporting a loved one, it is completely normal to have questions.

At Guild Care, we aim to make the process as clear and straightforward as possible, so you understand your options and know what to expect.

If you would like to talk anything through, our Customer Service Team is here to help on 01903 327327.

What type of funding do you accept?

We accept the following funding options:

• People paying for their own care, also known as self-funded residents
• Residents eligible for a local authority contribution, which would need to be topped up by a third party to meet our weekly fee
• Continuing Health Care, also known as CHC

Some people with ongoing health needs may be entitled to support from the Integrated Care Boards, known as ICBs.

To be eligible for Continuing Health Care, a continuing care health assessment must be completed. This is then taken to a panel for discussion to decide whether the individual meets the required criteria.

Will my fees change during my stay?

Fees are reviewed every year, or sooner if necessary, to cover inflation, other predictable cost increases or significant changes in policy.

Our fully inclusive service means that your fees will not increase because of your changing care needs.

Do I have to self-fund for a minimum period?

Yes. We require a minimum of two years of self-funding.

To make sure this requirement can be met, we work with an independent financial advisor who will complete a financial assessment with you.

Do I need a guarantor?

We may require someone to act as a guarantor on behalf of the resident.

This usually applies where the contract is signed by someone other than the resident, their Power of Attorney or Court Appointed Deputy.

In most cases, a guarantor is only required if someone cannot cover the two years’ self-funding requirement, or if there are exceptional circumstances.

Are there any upfront payments?

Yes. Residents are required to pay a deposit equal to six weeks’ fees before moving in.

Can I bring my pet with me?

We understand the important bond between people and their pets.

Requests are reviewed in line with individual circumstances and requirements.

What additional charges will I incur?

Some services are not included in the weekly fee and are charged separately. These may include, but are not limited to:

• Additional hairdresser visits
• Physiotherapy
• Transport to appointments
• Toiletries and personal purchases
• Newspapers
• 1 to 1 care, if required

If I have a complaint during my stay, what should I do?

Guild Care welcomes feedback about its services. All feedback is taken seriously, and complaints are always investigated and responded to individually, based on the circumstances and issues raised.

Where possible, any verbal complaint, concern or expression of dissatisfaction should be addressed as it arises by the staff member or volunteer present. It should also be discussed with the supervisor in charge.

If the issue cannot be resolved informally, a formal complaint can be made to the manager either verbally or in writing.

If the complaint or concern cannot be dealt with adequately, or if the complainant remains dissatisfied with the response, the matter can be referred to the Chief Executive. They may ask a member of the Senior Leadership Team to investigate.

Please view our Complaints, Concerns & Compliments policy here.

Please view our feedback guide here.

For more information, please contact our Safety and Compliance Team:

Email: [email protected]
Tel: 01903 528600

Useful financial advice and information

Financial advisors

• West Sussex County Council: www.westsussex.gov.uk/carewise
• Care Advice Service: www.careadviceservice.co.uk

General information

• Age UK: www.ageuk.org.uk
• West Sussex Connect to Support: www.connecttosupport.org
• Paying for Care: www.payingforcare.org

Need more information?

If you would like more details about paying for care, please contact our Customer Service Team.

Call: 01903 327327
Or complete our online form and a member of the team will be in touch.