Haviland House is the charity's not-for-profit specialist dementia care home in Goring, West Sussex that is run by a dedicated team of staff and volunteers.

In January 2019 the home was rated 'Outstanding' for its responsiveness and 'Good' overall following a Care Quality Commission (CQC) inspection. To read the full report please click here

Haviland House is currently working with international charity Dementia Care Matters to improve the quality of life of the people living here and in November 2018 its Bramber and Clapham Households became Dementia Care Matters Butterfly Homes®.  

Haviland House is currently the only dementia nursing home on the south coast to have achieved Level 1 accreditation from Dementia Care Matters. For more information please click here.

Haviland house was the first purpose-built care home in the town to be devoted solely to supporting people living with dementia. It was built following a five-year community-led fundraising campaign.

Dementia Care West Sussex   

Haviland House also includes the Bradbury Wellbeing Centre, which is a day service providing much-needed respite for carers of people with dementia who are still living in the community. 

At Haviland House, our ethos is to create a home for people living with dementia and ensure it is an environment where our family members truly feel at home and safe.

Please click on the link below to view a virtual tour of Haviland House.

Why choose Haviland House?

"Haviland House is beautiful but it wasn’t long before I knew that not only was it a beautiful building but it had the staff to match it.  It took mum a very short time to settle in.

She went from strength to strength, gaining weight and confidence and forming wonderful relationships with all the staff from the carers, nurses, Sam’s cafe, the entertainment co-odinators and management. 

It was a joy to watch her transformation. We were one big family. Haviland House is mum’s home and everyone loves her and we love them."  Lorraine, Daughter of Dora, Haviland House resident 

Please view a video of Lorraine and Dora talking about their experiences at Haviland House:

What makes Haviland House different?

The Butterfly Approach

Haviland House is continuing to work with the international charity Dementia Care Matters across all our households with the aim of gaining Butterfly status throughout the whole care home by the end of 2019.

The Butterfly approach is very much about putting residents' feelings first and recognising that life is an emotional journey. As a person living with dementia, human connection is an important way to establish trust. Increasingly people living with dementia rely on their emotions and feelings. This is an inspiring new way of working in dementia care.

Our key focus at Haviland house is being with people, connecting with them and not being task driven. To provide emotional care requires a real shift in care services, moving away from task-based care and 'doing it' to achieving a connection and a truly person-centred approach.  It is important that Haviland House feels like a real home, so we have created a space and environment that our family members feel engaged with.

Staff no longer wear uniforms or name badges and the living spaces have been made to look less clinical, and more like a family home.

We strongly believe that this approach makes a real difference not just to our resident’s physical health but also to their emotional well-being too.

"The best thing about my job is knowing my contribution has made a real difference to the enjoyment of a family member’s day. It’s hugely satisfying to see moments like these and I feel privileged to spend time in the company of an extraordinary generation. It’s hard not to be become emotionally invested in their world and to develop close bonds with them and their visitors too." Neil, Dementia Support Worker

Adopting the Butterfly concept means we have adapted Haviland House to the needs of the residents using reminisce and memory provoking decor and dementia sensitive colour schemes, with well-placed items and pictures, photographs and props all used to give it a homely feel that prompts conversations and reminiscence. 

Who is it for?

People with a diagnosis of dementia.                                                      

Key features of Haviland House

      • 63 spacious single en-suite rooms
      • 24-hour dedicated and caring staff
      • High staff to resident ratio
      • Five households suited to particular stages of dementia
      • Landscaped gardens with a summer house 
      • A variety of rates available from full private to state rates
      • A respite bed is available (subject to availability) from one week up to six weeks
      • Person-centred care bespoke to resident’s needs
      • Regular entertainment, social activities and outings
      • All dietary needs catered for
      • All meals and drinks included
      • Sam's cafe open daily offering light refreshments for visitors

What do people think of the home?

"Haviland House has given my Mother a new lease of life by the staff interacting with her so much, which I am extremely grateful for. They have understood her needs and have been very understanding." Daughter of family member

“Haviland House is the 11th placement for my father because of his difficult behaviours. It is the only residential care setting where the staff have embraced him and managed his behaviours with complete success. He is so happy here.  He loves the staff and enjoys warm and friendly banter. The facilities are amazing but the staff are wonderful - caring - professional and just marvellous!”  Relative of family member

What is the cost of the home?

The cost of care, especially dementia care is expensive and our price is reflective of the quality of the care, accommodation and service provided and the high ratio of staff to resident which is above recommended levels. The provision of nursing is also available should you require it. You will always have a home at Guild Care.

To discuss payment plans please call our Customer Services Team on 01903 327327 or complete the online enquiry form here.

Where is it?

Robin Road, Goring-by-sea, West Sussex - a five minute drive to the seafront and close to the train station.

How to book a tour

Please call our Customer Services Team on 01903 327327 or complete the online booking form here.

Get in touch with the home directly

You can call Haviland House directly on 01903 528500.

Registered Manager

Jo Burnell